Web
Analytics

FAQs

Sizing details

All sizing details are provided in the description of each individual listing so please refer to this.

 

Care instructions

Each cross stitch kit contains a sharp needle so please ensure that you are careful with it and keep out of the reach of children. I am not responsible for any damage or injury caused.

 

Packaging and gift wrapping

Cross stitch kits are well packaged in a clear cello bag that can be reused. Each kit comes with easy-to-follow instructions and a printed colour chart. Thread is pre-sorted so you can focus on stitching!

Gift wrapping is available at an additional cost, which can be added at checkout. Products are gift wrapped in purple tissue paper, finished with a sticker.

How can I change or cancel my order?

We process all orders as soon as possible and often within hours of being placed. Therefore to cancel or change an order, please contact us as soon as possible using our contact form or email info@melocadesigns.com. We will do our best to make the changes you require but if the order has already been dispatched, you will need to follow our returns procedure (please see refund policy).