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Delivery & Returns

Delivery

Processing time
The time I need to prepare an order for dispatch varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Shipping
All physical orders are shipped via Royal Mail. UK orders are sent 1st class and orders to all other countries are sent using Royal Mail International Standard.

Please see below for the estimated delivery times. Please note that these are 'worse case' delivery times and items are often delivered within a shorter period. However this is not always the case, especially during the busier months of November and December.

UK - 1-2 working days
Europe - 5 - 20 working days
USA, Canada, Australia, New Zealand & the rest of the world - 7 - 25 working days

If you need your item(s) sooner, a shipping upgrade is available at checkout at an additional cost. These orders are sent via tracked delivery and normally have shorter delivery time frames.
Returns & Exchanges
Meloca Designs gladly accept returns and exchanges
Contact me within: 3 days of delivery
Dispatch items back within: 14 days of delivery

Meloca Designs does not accept cancellations.
But please contact us if you have any problems with your order.

The following items can't be returned or exchanged due to the nature of these items, unless they arrive damaged or defective:
  • Custom or personalised orders
  • Digital downloads
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.